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POLICY

Abuse Reporting & Response

A privacy-conscious process for handling credible reports without routine customer-content monitoring.

Reporting channel

Send abuse reports to support@hostivra.com or use the authenticated client area. Include the affected hostname or IP, approximate timestamps, supporting evidence and a concise description.

No routine content surveillance

Hostivra does not routinely inspect customer content for general monitoring. Reports are reviewed based on the evidence provided and technical information reasonably available to us.

Validation

We may request additional evidence when a report is incomplete, ambiguous or appears automated or abusive itself.

Proportionate response

Where practical, customers are given an opportunity to resolve a problem. Immediate restriction can be used for active attacks, clearly unlawful material, urgent infrastructure risk or a valid legal requirement.

Privacy and logs

Our minimal-log approach means historical technical data may be limited. We retain or preserve information only when reasonably necessary for operations, security, dispute handling or applicable legal requirements.